Support
Get the right help, without the runaround.
Choose what you need help with and go directly to the right place. Existing clients can track every request through the client portal.
Service support
Report an issue
Tell us what is affected and track the response from one place.
Open a support ticketBilling
Invoices and payments
View invoices, download documents and check the latest payment status.
Go to billingAccount
Access and security
Review account security or start from the portal sign-in screen.
Manage account securityNew work
Plan a new project
Share the outcome, scope and timing you have in mind.
Request a quotationCommon questions
Answers before you open a request.
For anything specific to your organisation, use a private portal ticket rather than sharing details on the public website.
How do I report a service or project problem?
Sign in to the client portal and open a support ticket. Include what is affected, when it started and the business impact so the team can triage it correctly.
Where can I find an invoice, receipt or payment status?
Your current invoices, downloadable documents and payment status are available in the billing area of the client portal.
What should I do if I cannot access my account?
Start with the account recovery options on the portal sign-in page. Never send a password, recovery code or other secret in a support request.
How quickly will a support request be handled?
Requests are prioritised by impact and urgency. A clear description and the affected service help us route and respond to your request faster.
I am not a client yet. Where should I start?
Use the quotation page to tell us what you are building or the outcome you need. The team will reply with the next practical step.
General enquiries
Get in touch with Fusion Digital.
For account- or project-specific information, use a private portal ticket. For everything else, contact the Kampala office.
Visit or write
16 New Port Bell Rd
P.O. Box 160201, Kampala GPO
Existing client
Your portal is the fastest route to the team.
Requests stay linked to your organisation, project and conversation history.